Business enterprises have many applications and software products in use at any given time. This forces the internal IT departments to respond with a wide range of technical skills and a spectrum of support issues. However, the internal IT team may not provide the required support, as it may be tied up with high priority projects. At the same time, it is unreasonable for enterprises to invest time and money to build a new support infrastructure.
Chourishi Solutions's Support and Maintenance Services not only offer unmatched cost reduction possibilities, but also a high quality disciplined approach, to a wide variety of support and maintenance challenges. Chourishi Solutions combines essential technology skills, business understanding, and process discipline to take an integrated program-management approach to maintenance and support. It offers outstanding professional services that enable its clients to outsource support and maintenance initiatives at extremely cost effective rates. This helps them to free up their internal resources. Chourishi Solutions can easily tailor its support services programs according to an organization's needs to provide them with the precise level of support. Chourishi Solutions extends its support in the following ways:
24x7 Support
- Initial support and maintenance planning
- Toll-free telephonic support
- Premier enhanced application management via our dual-shore business model
- Expertise in legacy application maintenance, software product maintenance, database and data warehouse support, and website and ecommerce maintenance
Level 2 and Level 3 Application Support
- Remote as well as onsite support
- Reactive and proactive support
- Response time driven support
- Troubleshooting and ongoing maintenance support
- Proven Expertise in Legacy applications maintenance, Software product maintenance and Database and data warehouse support
Network Management and Support
Successful technology solutions require rock-solid software. However, that is not enough. There should be a seamless integration between servers, systems, and the supporting network infrastructure to provide maximum value to your customers. Through its Network Management and Support Services, Chourishi Solutions offers a broad array of services to its clients. This helps them to outsource network management and support initiatives and free up their internal resources.
- Systems and Network architecture and support planning
- Toll-free telephonic 24/7 support
- On-site network management personnel
- Network monitoring and management services
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